Fair Dealing Policy

Summary of Fair Dealing Policy

Freedom Financial ltd (‘Freedom’) has established specific processes and procedures aimed at verifying the identity of clients and assessing their creditworthiness.

For an individual to qualify as a client, they must:

  • Provide Freedom with all necessary information as outlined in the application process on the Freedom website at www.freedomfinancial.co.nz.
  • Meet Freedom’s acceptance criteria, subject to Freedom’s absolute discretion.

Freedom reserves the right to decline to accept any individual as a client.

This right is exercised if Freedom believes or has reason to believe that the individual or client has, in relation to Freedom’s services, application process, or otherwise:

  • Engaged in conduct that is misleading, deceptive, or likely to mislead or deceive.
  • Made false or misleading representations in contravention of section 22 of the Act.
  • Made unsubstantiated representations in contravention of section 23 of the Act.
  • Otherwise breached any terms under which Freedom provides services or access to its website at www.freedomfinancial.co.nz.

Freedom reserves the right at any time to:

  • not accept and take-on any person as a Client;
  • restrict the activities of any Client except when prohibited according to the executed Deed of Trust, where Freedom believes or has cause to believe that the relevant person or Client has, in relation to the Freedom service or application process or otherwise:
  • engaged in conduct that is misleading or deceptive or likely to mislead or deceive;
  • made a false or misleading representation in contravention of section 22 of the Act;
  • made an unsubstantiated representation in contravention of section 23 of the Act; or
  • has otherwise been in breach of any of the terms under which Freedom provides any service or access to its website at www.freedomfinancial.co.nz.

Application of the Fair Dealing Policy

Freedom implements its fair dealing policy with a combination of automated and manual checks. During the automated approval process some process rules can pick up anomalies and inconsistencies in information provided and can decline the Client.

Freedom’s customer service and collections staff are trained to identify deceptive and misleading conduct and report it to Freedom management for investigation and possible reporting to the relevant authorities.